Off Shore Customer Service
by Kane-O!
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posted Jul 22 2010 11:42AM
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It kills me every time. I call for an inquiry on some kind of bill and I get connected with a person in another country. Sounds like India or some similar locale. They allegedly speak English but I have trouble understanding them most of the time. These conversations take twice as long because I always have to ask them to repeat what they just said. Oh yeah...with a heavy accent, they tell me their name is "Jeff" or "Jane." Right. Your name is Sanjay or Rajeev, but it ain't "Jeff." Please. Now, truth be told, if English is not your first language, it is an incredibly difficult and complicated language to learn. All I ask is that all of these companies who are saving a buck by having their customer service outside of the US of A get people from a country that can speak...the...language. Or, at the very least, teach them a little better. No, a LOT better. Better yet, bring the jobs back here to the US. Maybe it's a conspiracy to discourage people from calling to complain or dispute a bill...It kills me every time.
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Middays: 10:00 - 3:00
